Frequently Asked Questions

Consider this your quick, reliable guide to the essentials. From shipping timelines to product philosophy, our FAQ offers clear, supportive answers that help you navigate your Korvero journey with simplicity and assurance.

Customer Care

Here for you, always.

How can I contact Korvero?

Our Customer Care Team is here to support you with warmth and clarity. Reach out anytime at ContactUs@korvero.com, and we'll respond as quickly as possible.

Product & Ingredient Standards

Intentional formulas, transparent choices

Are Korvero products cruelty-free?

Yes! Korvero is committed to cruelty-free formulation and does not test on animals.

Are your products Vegan?

Many of our formulas are vegan. Each product page clearly lists its Vegan status and full ingredient list.

What does "Certified Clean" mean?

Certified Clean is our internal standard for intentional formulation — prioritizing safety, transparency, and global impact. Every Certified Clean purchase contributes to measurable, evidence‑based philanthropic initiatives.

Orders & Shipping

The journey of your order, handled with care

Does Korvero offer international shipping?

Yes. Korvero travels globally. Shipping rates and estimated delivery times are displayed at checkout, tailored to your region.

We are a growing business, and more locations will be added soon. For a list of current locations we ship to directly, please see our Shipping Policy

When will my order ship?

As we grow, we're also getting faster! We do our best to fulfill each order as soon as possible while maintaining our dedication to quality. Estimated processing and shipping times depend on your location- you can find Shipping related answers in our Shipping Policy tab. Or reach out to us directly at ContactUs@korvero.com, and we'll be happy to assist!

How can I track my Order?

Once your order begins its journey, you’ll receive a tracking link so you can follow it from our hands to yours.

Can I modify or cancel my order?

If you need to make a change, reach out promptly to ContactUs@korvero.com. We’ll do our best to accommodate adjustments within the brief window before your order is processed.

Returns & Exchanges

Because your experience should feel effortless

What is your Return Policy?

We accept returns of unopened, unused products within 7 days of delivery. Due to the nature of beauty items, opened products are not eligible unless they arrived damaged or defective.

For more information, please visit our Return Policy tab or reach out to ContactUs@korvero.com.

How do I start a return?

Simply contact our Customer Care Team [ContactUs@korvero.com] with your order number. We’ll guide you through each step and provide a prepaid label when applicable.

What if my order arrives damaged?

If something arrives less than perfect, we’ll make it right. Share photos with us within 1 day of delivery, and we’ll arrange a replacement or refund.